Even though our preserved roses don't require any special maintenance, please follow the care instructions in order to keep their original beauty at great length:

• DO NOT water the roses!
• Keep the roses out of direct sunlight.
• Store the roses at room-temperature.
• DO NOT place any heavy objects on top of the roses that could damage them.
• DO NOT remove the roses from the box.
• Avoid contact between the roses and light coloured fabrics, as staining may occur.

Our jewellery is crafted from 925 Sterling Silver and high quality 18K gold plating, however with time even the highest quality metal/plating tend to experience normal wear and tear. In order to extend your jewellery’s life, please follow the provided jewellery care tips:

• Store each jewellery piece separately in the Luminous Rose dust bag, so that your favourite pieces don't tangle, rub or scratch one another.
• When not in use, store it away from sunlight, excessive heat or damp conditions.
• Take your jewellery off for any high performing activities, which could damage, scratch or knock it.
• Avoid sweat.
• Take your jewellery off before going to bed.
• Keep it away from chemicals (hand cream, perfume, body lotions etc.). In case of application, wait for it to get fully dry on your body before putting any jewellery on.
• Avoid showering and hand washing while wearing the jewellery.

It is the responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to making a purchase with The Luminous Rose.

THE LUMINOUS ROSE SHIPPING POLICY:

We ship worldwide and offer Free International Shipping with tracking. Usually each order gets processed and dispatched within 24 hours during the working days of receiving an order. To check the shipping times to your destination country, please check our SHIPPING TIMETABLE section.

Note: Due to COVID-19 custom's processing times at some countries have increased significantly, which may lead to a longer shipping times.

THE LUMINOUS ROSE RETURN/EXCHANGE GUARANTEES:

We offer a 100% money back guarantee on all products that are defective/aren't eligible for replacement or have experienced major damage during shipping. Please read our full return policy here.